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FAQs

  • 1. faq
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  • 1. Can I get a refund of my purchased theme?
     

    Since we deal with non-tangible and irrevocable digital goods, we do not offer any refund once a theme is purchased. If you face any trouble in receiving the email regarding theme download, you can go to our support forum.

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  • 2. Will I get support after my license expires? If not, what will I have to do to continue getting support?
     

    No, you will not get support and theme updates once your license expires i.e., after one year of purchase of theme. To continue getting support, you will have to renew the subscription by making a fresh purchase of our services. We offer 30% discount on renewal of themes. You will receive discount code 30 days prior to expiry.

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  • 3. What are all the things covered under support?
     

    We offer support for installing, configuring and doing small modifications to your theme. However, we do not extend this support for heavy customization of the theme, third party plugin or any additional feature which is not already present in our theme. Support is also not provided for an outdated version of our theme.

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  • 4. What will happen to my site if I don’t renew my license?
     

    Your site will continue working the same even if you don’t renew your subscription after the license has expired. But you will stop getting support and theme updates. Your site will function according to the latest version you have updated your theme to before license expiry.

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  • 5. Can I translate the theme?
     

    Yes, you can translate the theme purchased from us.

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  • 6. Can I use the theme on WordPress.com?
     

    Yes, you can use our themes on WordPress.com.

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  • 7. Do I have to make recurring payments for membership?
     

    No. You just need to pay once for the membership. Then after your license has expired, after one year from the date of purchase of the theme, you may renew your subscription by paying only for the service charge.

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  • 8. Can I use your theme on multiple sites?
     

    Since all our themes are licensed under GNU General Public License, you can use our themes for multiple sites. You can even modify our themes to fit your personal or commercial purpose.

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  • 9. How you offer support?
     

    We offer support through our support forum. You can raise your theme related queries there. We assure you response as early as possible.

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  • 10. What is a Theme?
     

    A theme is a collection of template files that work together to create a front-end graphical interface. A theme decides the look of your site. There are two types of themes: free and premium. A free theme is available for free and it can be downloaded from free theme provider site and premium themes have to be purchased for use.

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